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If you need assistance while using the I Lucki services available via the official website ilucki-au.com, you can contact our support team through the contact form below. Please provide your name, a valid email address or messenger contact, and a clear description of your question, complaint, or feedback so that our team can respond appropriately.

We generally aim to reply to all standard inquiries within one business day. However, response times may vary depending on the volume and complexity of your request. For urgent questions related to access to your account, payments, or technical issues, you may use the live chat function (where available on ilucki-au.com) for faster assistance. Our online support operates on a 24/7 basis, but some specialised departments (such as payments or press) may contact you only during their respective working hours.

You can also reach us directly via email using the following dedicated addresses:

The I Lucki brand available via ilucki-au.com is operated offshore by Dama N.V., a company registered in Curaçao with registration number 152125 and a registered address at Scharlooweg 39, Willemstad, Curaçao. Certain payment services may be processed by Strukin Ltd, a related entity based in Cyprus. These entities do not hold an Australian licence under local gambling laws.

Important regulatory notice for Australian users: I Lucki and the services offered via ilucki-au.com are provided under an online gambling licence issued in Curaçao (Antillephone N.V., licence no. 8048/JAZ2020-013, as verified via the official validator through 2026 unless revoked). The service is not licensed by any Australian authority and may be subject to blocking measures or regulatory actions by the Australian Communications and Media Authority (ACMA). ACMA has issued information and consumer warnings regarding the risks associated with offshore interactive gambling services. If you require information about your rights or wish to make a complaint to a regulator, you can consult the ACMA website at www.acma.gov.au.

By using this contact form or any of the email addresses provided, you acknowledge that:

  • You are contacting an offshore operator that is not licensed in Australia and that your inquiry will be handled under the laws of Curaçao (and, where relevant, Cyprus), not under Australian gambling regulation.
  • Communications may be recorded or stored for quality assurance, dispute resolution, and legal compliance purposes, in accordance with our privacy and data-protection policies as published on ilucki-au.com.
  • Support representatives cannot provide legal or financial advice and may refer you to independent services, including Australian responsible gambling and counselling services, where appropriate.
  • If your question concerns problem gambling, self-exclusion, or responsible gambling tools, you should clearly indicate this in your message so that we can prioritise and address it promptly.

If you are located in Australia and wish to seek independent assistance or lodge a complaint about offshore gambling services, you may also consult national or state-based consumer protection agencies and gambling help services. These bodies operate independently from I Lucki and ilucki-au.com and can provide information about your options and potential risks associated with offshore online gambling.

Privacy and data note: Any personal information you provide through this contact page (including your email address, messenger details, and message content) will be used solely for the purpose of processing and responding to your inquiry, and may be shared with relevant departments within Dama N.V. or its payment-processing partners such as Strukin Ltd when necessary to handle your request. Please avoid including sensitive financial information (such as full card numbers or banking passwords) in your message. For security reasons, our team will never ask you to disclose complete payment card details via email or the contact form.

This contact information and regulatory notice is based on data verified up to and including 2026 and may be updated periodically. For the most current details, please refer to the official ilucki-au.com website and its published terms, conditions, and policies.