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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the website https://ilucki-au.com and your use of all gaming, betting and related services provided thereon (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services. These Terms are effective from 1 January 2026 and supersede all prior versions.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator: Dama N.V., a private limited liability company incorporated under the laws of Curaçao with registration number 152125, having its registered and principal office at Scharlooweg 39, Willemstad, Curaçao. For certain payment processing services, the Operator may act through its subsidiary Strukin Ltd, incorporated in Cyprus. References to "we", "us", "our" and the "Operator" include Dama N.V. and, where applicable, its subsidiaries acting on its behalf.
  • Website: The online platform operated by the Operator under the domain ilucki-au.com, including any subdomains, mobile or app versions, and all content, functionality and services offered on or through it. For the avoidance of doubt, references to I Lucki relate exclusively to the review and use of the Website ilucki-au.com.
  • Account: A personal user account registered on the Website, uniquely associated with a single natural person, which enables that person to participate in the Services.
  • User or Player: Any natural person who has created an Account or otherwise accesses or uses the Website or Services. "You" and "your" refer to the User/Player.
  • Games: All casino games, slots, table games, live dealer games, and any other interactive gambling or betting products made available on the Website from time to time.
  • Bet or Wager: Any stake of real money funds or bonus funds placed by a Player on any Game or event offered on the Website, in accordance with the applicable Game rules and these Terms.
  • Bonus: Any promotional value, including but not limited to bonus money, free spins, cashback, tournament entry, or other incentives credited to a Player by the Operator, subject to specific terms and wagering requirements.
  • Wagering Requirements: The total amount that must be wagered by a Player using Bonus funds and, where specified, deposit funds before Bonus funds and any associated winnings become withdrawable.
  • KYC ("Know Your Customer"): The identification and verification procedures used by the Operator to confirm a Player's identity, age, source of funds or wealth, and other relevant details, including anti-money laundering ("AML") checks.
  • Payment Methods: All methods of deposit and withdrawal supported on the Website, including bank cards, bank transfers, e-wallets, vouchers and cryptocurrencies, subject to availability in the Player's jurisdiction.
  • Prohibited Jurisdiction: Any country or territory where online gambling is illegal or regulation requires a local licence which the Operator does not hold, including where access is subject to blocking orders by local authorities (including but not limited to actions by the Australian Communications and Media Authority "ACMA").
  • Terms: These Terms and Conditions, together with the Privacy Policy, Bonus Terms, Game rules, and any other policies or notices referenced herein or published on the Website, as amended from time to time.

Account Registration

Eligibility and Age Verification

  • Minimum age: You may only open an Account and use the Services if you are at least 18 years old or older if the laws of your country of residence prescribe a higher minimum age for online gambling. You warrant that you meet the applicable age requirement.
  • Legal capacity: By registering, you confirm that you have the legal capacity to enter into binding contracts and that you are not acting on behalf of another person, company or entity.
  • Jurisdictional responsibility: You are solely responsible for determining whether your access to and use of the Website and Services is lawful in your jurisdiction. The Operator does not hold an Australian gambling licence and provides its Services from Curaçao. Access by Australian residents may be subject to ACMA guidance, blocking measures and local prohibitions.

Registration Process

  1. Account creation:
    • To open an Account, you must complete the registration form on ilucki-au.com, providing your full name, date of birth, country of residence, valid email address, chosen password and any other mandatory information.
    • You agree to provide true, accurate, current and complete information and to keep your details up to date at all times.
  2. Email verification:
    • Upon registration, you may be required to verify your email by clicking a confirmation link sent to the address you provided.
    • The Operator may suspend or restrict your Account until email verification is successfully completed.
  3. KYC and identity checks:
    • The Operator may, at any time, request KYC documentation, including but not limited to:
      • a valid government-issued photo ID (passport, driver's licence or national ID);
      • proof of address (utility bill, bank statement or official letter issued within the last 3 months);
      • proof of ownership of payment methods used (e.g. bank card copy, e-wallet screenshot, crypto wallet proof);
      • source of funds/wealth documentation where required for AML, CTF or risk management purposes.
    • Failure to provide requested documents in a timely and satisfactory manner may result in suspension, restriction or closure of your Account and withholding of deposits and/or winnings in accordance with applicable law and these Terms.

User Obligations

  • Accuracy of data: You must ensure all information provided during registration and throughout your use of the Services is accurate and not misleading. Where you provide false or fraudulent data, the Operator may void bets, forfeit bonuses and winnings, and close your Account.
  • Single Account: You may open and maintain only one Account with the Operator on ilucki-au.com. Creation of multiple or duplicate Accounts (including by using different emails, devices, IP addresses or identities) is strictly prohibited.
  • Password security: You are solely responsible for maintaining the confidentiality and security of your login details. You must:
    • keep your password secret and not share it with any third party;
    • not allow any other person to access or use your Account;
    • immediately notify the Operator at [email protected] if you suspect any unauthorised use or security breach.
  • Use for lawful purposes only: Your Account must only be used for personal entertainment. You must not use the Website or Services for:
    • any unlawful purpose, including under Australian law or the law of your residence;
    • money laundering, terrorist financing or other financial crime;
    • business, professional or commercial purposes on behalf of others.
  • Self-exclusion and responsible gambling: You are encouraged to use available responsible gambling tools (where provided) and to seek help if you believe you may have a gambling problem. Offshore gambling carries specific risks highlighted by regulators such as ACMA; by using the Website, you acknowledge and accept such risks.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Game rules: Each Game may be subject to its own specific rules, paytables and parameters, as provided by the relevant software provider. By placing a bet, you confirm that you understand and accept the applicable Game rules.
  • Stake limits:
    • Each Game may impose minimum and maximum bet limits per round or per line. These will be displayed within the Game environment.
    • The Operator may impose global transaction or session limits for risk management, responsible gambling and regulatory reasons.
  • Bet validation:
    • A Bet is considered placed when it is accepted by the Operator's servers and confirmed by the Game interface.
    • If there is a discrepancy between your device display and the Operator's systems, the records of the Operator and/or the relevant software provider will prevail.
  • Currency and cryptocurrencies: Bets may be placed in the fiat currency or cryptocurrency supported by your Account, subject to availability and any applicable exchange rates at the time of transaction.

Cancellation and Modification of Bets

  • Irrevocability of accepted bets: Once a Bet has been accepted and confirmed by the Operator's system, it cannot usually be cancelled, withdrawn or altered by the Player.
  • Operator cancellation: The Operator reserves the right, at its sole discretion, to void or cancel Bets in the following (non-exhaustive) situations:
    • technical errors (e.g. obvious bugs, system failures, incorrect odds or malfunction of the RNG);
    • fraud, collusion, use of bots, advantage play exploiting software glitches, or any other prohibited activity;
    • breach of these Terms, Bonus Terms or Game rules by the Player;
    • where required by law, a court order, regulatory authority or compliance obligation.
  • Refund policy for void bets: Where a Bet is cancelled or voided after acceptance without Player fault, the stake may be refunded to the Player's Account balance. Where the Player has breached these Terms, the Operator may withhold stakes and winnings to the maximum extent permitted by law.

Conduct in Live Casino, Chats and Interactive Features

  • Prohibited behaviour: When using live dealer Games, chats or any interactive communication tools, you must:
    • not use offensive, abusive, racist, sexist, homophobic, defamatory, obscene or otherwise inappropriate language;
    • not harass, threaten or insult other Players, dealers or staff;
    • not promote illegal activities, other gambling websites, products or services.
  • Fraud and collusion: You must not:
    • collude with other Players or third parties;
    • manipulate or attempt to manipulate Game outcomes, software or random number generation;
    • use any automated systems (bots), scripts, AI or any software intended to give you an unfair advantage.
  • Enforcement: Breach of conduct rules may result in:
    • temporary or permanent chat bans;
    • voiding of relevant Bets and confiscation of winnings;
    • Account suspension or termination in accordance with the "Termination & Suspension" section.

Bonus Terms

Bonus Activation and Eligibility

  • Offer-specific conditions: Each Bonus or promotion published on ilucki-au.com is subject to its own terms, which may include minimum deposits, eligible Games, maximum bets, time limits and country restrictions. In the event of conflict between a specific promotion and these Terms, the specific promotion terms prevail to the extent of the inconsistency.
  • Activation:
    • Some Bonuses are credited automatically upon qualifying deposit; others may require a Bonus code or manual activation in the "Promotions" or "Cashier" section.
    • Only one person per household, IP address, device and payment method may claim a given sign-up or welcome offer, unless explicitly stated otherwise.
  • Bonus abuse: The Operator reserves the right to refuse, withhold or cancel any Bonus and associated winnings in cases of suspected Bonus abuse, including but not limited to multiple Account creation, use of VPN to circumvent restrictions, arbitrage betting and deliberate exploitation of terms discrepancies.

Wagering Requirements and Timeframes

  • Wagering:
    • Unless otherwise specified, Bonuses and any winnings from them are subject to wagering requirements (for example, 40x the Bonus amount) before they can be converted to real, withdrawable funds.
    • Only qualifying bets placed after Bonus activation count towards wagering. Bets placed with real money before activation do not retroactively count.
  • Contribution rate:
    • Different Games may contribute differently to wagering requirements (e.g. slots 100%, table games 5 - 20%, some Games 0%). Applicable contribution tables are provided in the Bonus or promotion details.
  • Time limits:
    • Bonuses may expire if wagering requirements are not met within the specified period (e.g. 7, 14 or 30 days from activation). Upon expiry, remaining Bonus funds and associated winnings may be forfeited.
  • Maximum bet while wagering:
    • The Operator may impose a maximum bet limit while a Bonus is active (e.g. a maximum of a specified amount per spin or hand). Exceeding the maximum bet can result in confiscation of the Bonus and winnings.

Prohibited Games, Actions and Combining Promotions

  • Excluded Games:
    • Some Games may be excluded from wagering or limited for Bonus play (for example, progressive jackpots or certain high-volatility titles). Playing excluded Games with Bonus funds may lead to forfeiture of the Bonus and winnings.
  • Prohibited actions:
    • placing low-risk bets (e.g. betting on red and black simultaneously), hedging or similar strategies to artificially complete wagering;
    • delaying rounds in Games (e.g. postponing free spins or bonus rounds) obtained with Bonus funds to use them later with real money, or using "stacked" features;
    • "bonus hunting" by accumulating large balances or winnings using Bonuses and then switching to Games with minimal risk.
  • Combining promotions:
    • Only one active deposit Bonus may usually be in play at a time. Bonuses cannot generally be combined unless explicitly permitted.
    • Where multiple promotions overlap, the Operator may determine the order of application and may cancel conflicting promotions to maintain fairness and regulatory compliance.
  • Bonus changes:
    • The Operator may modify or withdraw Bonuses and promotions at any time, provided that such changes will not affect Bonuses already claimed, except where necessary to comply with legal or regulatory requirements.

Payments & Withdrawals

Deposits

  • Payment Methods:
    • The Website may support deposits via bank cards, bank transfers, e-wallets, vouchers and cryptocurrencies, subject to availability in your jurisdiction and to third-party provider terms.
    • Deposits for Players using Australian payment instruments may be subject to restrictions imposed by local banks or card schemes in light of Australian regulations and ACMA guidance.
  • Ownership of funds:
    • You may only use Payment Methods that are legally and beneficially owned by you. Use of third-party accounts or payment instruments is prohibited.
  • Deposit limits and fees:
    • The Operator may impose minimum and maximum deposit amounts per transaction and/or per period.
    • The Operator does not typically charge deposit fees, but your bank, payment provider or crypto network may apply charges or exchange fees.

Withdrawals

  • General conditions:
    • Withdrawals are subject to successful KYC verification, completion of any outstanding wagering requirements and security checks.
    • The Operator reserves the right to process withdrawals using the same Payment Method and in the same currency as the corresponding deposit, where feasible.
  • Limits and processing times:
    • Minimum and maximum withdrawal limits may apply per transaction, day, week or month. These limits may vary by method and Player status.
    • The Operator aims to process withdrawal requests within a reasonable time (for example, within 24 - 72 hours), but actual completion times depend on third-party payment processors and may be affected by additional verification requirements.
  • Fees:
    • Where the Operator charges withdrawal fees, these will be disclosed in the cashier or payment section. External providers or banks may charge independent fees, including for international transfers or currency conversions.
  • Source of funds checks:
    • The Operator may request evidence that your deposited and wagered funds originate from lawful sources. Failure to provide satisfactory proof may result in refusal or delay of withdrawals, Account suspension and, where required, reporting to relevant authorities.

Refunds, Chargebacks and Reversal of Transactions

  • Refund policy:
    • All Bets placed and Games played in accordance with these Terms are final. Refunds of stakes or deposits are not ordinarily provided except where:
      • a Bet is voided due to technical malfunction or error not attributable to the Player; or
      • a refund is required by applicable law or a competent authority.
  • Chargebacks:
    • If you initiate a chargeback or payment dispute, the Operator may:
      • immediately suspend or close your Account;
      • withhold any balances, winnings or Bonuses pending investigation;
      • recover any costs, fees or losses incurred as a result of the chargeback.
  • Reversal of Bonuses and winnings:
    • Where a deposited amount is reversed, refunded or becomes invalid (e.g. chargeback, fraud), the Operator may cancel any related Bonuses and winnings derived from that deposit.

Limitation of Liability

Operator's Obligations and Fairness

  • Provision of Services:
    • The Operator undertakes to operate the Website with reasonable skill and care, to maintain the integrity of Games and to pay valid winnings in accordance with these Terms.
    • Games are provided by third-party software suppliers using random number generators or other certified mechanisms to ensure fairness, to the extent required by the Operator's Curaçao licence (Antillephone N.V. licence no. 8048/JAZ2020-013).
  • Accuracy of results:
    • The outcome of each Game is determined by the Operator's systems and/or its providers' systems. In case of mismatch between your device display and the actual Game server result, the server result shall prevail.

Exclusion and Limitation of Liability

  • No guarantee of uninterrupted service:
    • The Services are provided on an "as is" and "as available" basis. The Operator does not guarantee that the Website will be uninterrupted, error-free or free of viruses or other harmful components.
  • Technical failures and external factors:
    • The Operator is not liable for:
      • any loss arising from failures of telecommunication systems, internet connectivity, power supply, hardware or software on your side;
      • delays, interruptions or data loss caused by third-party service providers, including ISPs and payment processors;
      • any blocking of access to the Website or Services by Australian or other authorities (including ACMA-mandated ISP blocking) or by third-party measures beyond the Operator's control.
  • Maximum compensation:
    • To the fullest extent permitted by applicable law, the Operator's aggregate liability to you, whether in contract, tort (including negligence) or otherwise, for any single incident or series of related incidents, shall not exceed the greater of:
      • the amount of the relevant Bet or stake placed by you and accepted by the Operator in relation to which the liability arose; or
      • the amount actually deposited by you and remaining on your Account at the time of the event giving rise to the liability.
  • Exclusion of indirect losses:
    • The Operator shall not be liable for any indirect, incidental, consequential or special damages, including loss of profits, data, goodwill or business opportunities, even if advised of the possibility of such damages.
  • No exclusion where prohibited:
    • Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under applicable law.

Intellectual Property Rights

Ownership of Content and Software

  • Operator and licensors' rights:
    • All content on the Website, including but not limited to text, graphics, logos, trademarks, service marks, animations, audio, video, software code, databases, Game interfaces and layouts, is owned by the Operator or its licensors and is protected by copyright, trademark and other intellectual property laws.
  • Limited licence:
    • The Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for your own private entertainment and non-commercial purposes, strictly in accordance with these Terms.

Prohibited Use

  • Restrictions:
    • You must not, without the prior written consent of the Operator:
      • copy, reproduce, distribute, transmit, publicly display, perform, modify, translate, adapt, create derivative works from, sell, rent, lease or sublicense any part of the Website or its content;
      • reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the software used in connection with the Services, except where such activities are expressly permitted by mandatory law;
      • use any automated means (including bots, crawlers, scrapers or spiders) to access, monitor or copy any part of the Website.
  • Third-party marks:
    • All trademarks, trade names and logos of third-party software providers, payment processors or partners appearing on the Website remain the property of their respective owners and may not be used without their permission.

Privacy & Data Protection

Your personal data is collected and processed by the Operator as data controller in accordance with the applicable data protection laws and the Website's Privacy Policy, as updated from time to time and available on ilucki-au.com.

  • By registering an Account or using the Services, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your personal data as described therein, including for purposes of Account management, KYC/AML checks, payment processing, risk management, responsible gambling and marketing (where you have opted in).
  • Your data may be transferred outside of your country of residence, including to Curaçao, Cyprus or other jurisdictions where the Operator or its processors are located. Appropriate safeguards will be used where required by law.
  • For any privacy-related queries, you may contact the Operator at [email protected] or [email protected].

Changes to Terms

Modification and Notification

  • Right to amend:
    • The Operator may update, modify or replace these Terms at any time to reflect changes in law, regulatory requirements (including ACMA guidance and actions regarding offshore gambling), operational needs, or service offerings.
  • Notice of changes:
    • Material changes will be communicated by one or more of the following methods:
      • posting the updated Terms on the Website with a revised "effective date";
      • displaying a notification banner or pop-up on the Website upon your next login;
      • sending an email to the address registered to your Account, where appropriate.

Acceptance and Discontinuation

  • Deemed acceptance:
    • By continuing to use the Website or Services after any changes to these Terms take effect, you are deemed to have accepted the updated Terms.
  • Right to discontinue use:
    • If you do not agree with any modification, your sole remedy is to stop using the Services and request closure of your Account in accordance with these Terms. Upon closure, any remaining real money balance (subject to KYC and legal restrictions) may be returned to you, and any Bonuses may be forfeited.

Termination & Suspension

Termination by the Player

  • Voluntary closure:
    • You may request closure of your Account at any time by contacting customer support at [email protected] or through any available Account management tools on the Website.
    • Before closure, you may request withdrawal of any eligible real money funds, subject to KYC, AML checks and any applicable fees or requirements.
  • Self-exclusion:
    • Where available, you may choose to self-exclude for a specified period or permanently. Self-exclusion will restrict access to your Account and Services in accordance with the applicable responsible gambling policy.

Suspension and Termination by the Operator

  • Grounds for suspension or closure:
    • The Operator may suspend, restrict or close your Account, and/or withhold funds, in whole or in part, where it reasonably believes that:
      • you have breached these Terms, including Bonus Terms or Game rules;
      • you have provided false, misleading or incomplete information, or failed to complete KYC/AML checks;
      • you are underage or resident in a Prohibited Jurisdiction, or your use of the Services contravenes local law (including Australian law on unlicensed offshore gambling);
      • your Account is associated with fraud, collusion, money laundering, terrorist financing or other criminal activity;
      • you have engaged in chargebacks or payment disputes without valid grounds;
      • such action is required by law, a court order, regulatory directive (including ACMA-related actions) or for risk management reasons.
  • Consequences of termination:
    • On termination:
      • your right to access the Website and use the Services will cease immediately;
      • Bonus funds and associated winnings may be forfeited;
      • real money balances may be returned to you, less any applicable fees or set-offs, unless retention or confiscation is permitted or required by law or justified by breach.
  • Notification:
    • Where reasonable, the Operator will notify you of the reason for suspension or termination via email to your registered address, except where prohibited by law, regulatory obligation or security considerations.

Governing Law & Jurisdiction

Applicable Law

  • Primary governing law:
    • These Terms, your use of the Website and Services, and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of Curaçao, without regard to conflict of laws principles.
  • Regulatory framework:
    • The Operator conducts its gambling operations under licence 8048/JAZ2020-013 issued by Antillephone N.V. in Curaçao. The existence of this offshore licence does not imply compliance with, or authorisation under, Australian gambling legislation or the laws of any other jurisdiction.

Dispute Resolution

  • Internal complaints:
    • If you have a complaint regarding the Services, you should first contact customer support at [email protected], providing:
      • your full name and Account details;
      • a clear description of the facts and your claim; and
      • relevant evidence (e.g. screenshots, transaction IDs).
    • The Operator will endeavour to acknowledge and respond to your complaint within a reasonable timeframe.
  • Escalation:
    • If your complaint is not resolved to your satisfaction, you may request that it be escalated internally or seek advice from an independent body in Curaçao, where available, in line with the Operator's licensing arrangements.
  • Jurisdiction:
    • Subject to any mandatory provisions of applicable law, any dispute arising out of or relating to these Terms or the Services shall be submitted to the competent courts of Curaçao, and you irrevocably submit to the exclusive jurisdiction of those courts.
    • Nothing in this clause limits the Operator's right to initiate proceedings against you in any other competent court, including in your country of residence, where appropriate for enforcement or other lawful purposes.

Regional Compliance Note: Australian residents should be aware that the Australian Communications and Media Authority (ACMA) has issued guidance and may request blocking of access to offshore gambling sites that target Australian consumers without local authorisation. By using ilucki-au.com, you acknowledge these risks and confirm that you are solely responsible for ensuring that your participation does not contravene Australian or other local laws.

Contact Information

If you have any questions about these Terms, the Services, or your Account, you may contact the Operator using the following details:

No dedicated Australian office, local phone number or postal address is specified. All communications with the Operator in relation to I Lucki and the Website ilucki-au.com should be conducted via the contact channels above.