Responsible Gaming

Responsible gaming means enjoying casino entertainment in a conscious, balanced and informed way. On ilucki-au.com, operated by Dama N.V. for players reading this I Lucki information, gambling should never be a way to solve financial problems, replace income or cope with emotional difficulties. It should be a recreational activity with clear limits, where you always remain in control of your time, your spending and your decisions.

I Lucki is committed to supporting players who wish to maintain healthy gambling habits and to providing guidance, tools and contacts for those who feel that gambling may be becoming problematic. Our support team can provide information about limits, self-exclusion and external help resources, and is available to assist you in taking any protective measures you consider necessary.

Risk Awareness

Online gambling carries financial and psychological risks. Being aware of early warning signs helps you act before gambling harms your wellbeing, relationships or finances.

Typical warning signs of problem gambling

• Loss of control: You gamble more often or for longer than you planned, or struggle to stop even when you intend to.
• Chasing losses: You increase your bets or continue playing after losses to "win it back" instead of accepting losses as part of gambling.
• Preoccupation with gambling: You frequently think about ilucki-au.com or other casinos outside playing time, plan how to get money to gamble, or feel restless when you cannot play.
• Neglecting responsibilities: Gambling starts to interfere with work or study, family duties, social life or sleep.
• Financial strain: You use money needed for rent, bills or essentials, borrow to gamble, hide bank statements or lie about spending.
• Emotional distress: You feel guilt, shame, anxiety or depression related to gambling, yet continue playing.
• Escaping problems: You gamble to escape loneliness, stress or unpleasant emotions rather than for entertainment.

Self-assessment: check your gambling behaviour

Consider the following statements. Answer "yes" or "no" to each:

• I often gamble longer or spend more than I originally intended.
• I have tried to cut down or stop gambling but found it difficult.
• I think about gambling a lot when I am not playing.
• I gamble to forget my problems, improve my mood or relieve stress.
• I have lied to family, friends or colleagues about how much I gamble or lose.
• I have borrowed money, used credit or sold possessions to fund gambling.
• I sometimes miss work, study or important obligations because of gambling.
• Arguments about money or gambling occur with people close to me.

Self-check interpretation (not a diagnosis): If you answered "yes" to two or more statements, your gambling may be placing you at risk. If you answered "yes" to four or more, we strongly recommend using our protection tools (limits, time-outs, self-exclusion) and contacting a professional support service listed below. This self-test is for information only and does not replace an assessment by a qualified counsellor or health professional.

Limits & Tools

I Lucki provides tools to help you manage your gambling on ilucki-au.com. We strongly encourage all players who use I Lucki information to set clear financial and time boundaries before they start playing.

Deposit limits (daily, weekly, monthly)

Deposit limits cap the total amount you can deposit into your account over a chosen period. Once a limit is reached, further deposits will not be possible until the period resets.

1. Access your account settings: Log in to ilucki-au.com, go to "My Account" and open the "Responsible Gaming" or "Limits" section.
2. Select the type of limit: Choose between Daily, Weekly or Monthly deposit limits. You can set one or more types at the same time.
3. Enter your limit amount: Consider your disposable income and decide what you can afford to lose without affecting essential expenses. Enter the amount (for example, AUD 50 per day, AUD 150 per week, AUD 400 per month).
4. Confirm and save: Review your choices and click "Save" or "Apply". A confirmation message should appear in your account interface and/or by email.

Changes to limits:

• Reducing limits (making them stricter) will normally take effect immediately or as soon as technically possible.
• Increasing limits or removing them may be subject to a cooling-off period (for example, 24 hours or longer) in line with standard industry practice. During that time, your existing lower limit will remain in force.
• For security and responsible gaming reasons, I Lucki may decline or delay requests to significantly increase limits if recent activity indicates elevated risk.

Time management tools (session limits and reality checks)

Time-based controls help you avoid extended play and fatigue, which can impair judgment.

• Session time limits: In the "Responsible Gaming" section, you may set a maximum continuous session length (for example, 30, 60 or 120 minutes). When the time limit is reached, you will be logged out or asked to end your session. You will not be able to continue the same session beyond the limit.
• Reality checks: You can enable pop-up reminders at fixed intervals (for example, every 15, 30 or 60 minutes) showing how long you have been playing and your net result for the session. The reminder will invite you to take a break or log out.

Short breaks (Time-Out for 24 - 72 hours)

If you feel you need a brief interruption from gambling but are not ready for longer self-exclusion, you can request a short-term "Time-Out".

1. Navigate to Time-Out: Log in, go to "My Account" > "Responsible Gaming" > "Time-Out" (or similar wording).
2. Choose duration: Select a period such as 24 hours, 48 hours or 72 hours. During this time, you will not be able to place bets or make deposits. In some cases, logins may be restricted.
3. Confirm your request: Read the summary of the consequences, tick any confirmation boxes and click "Confirm". A confirmation notice will appear and may be sent to your registered email.
4. During the Time-Out: You should not attempt to bypass the restriction or open additional accounts. Use the break to review your gambling habits and consider whether stricter measures are needed.

Important: Time-Out settings are designed as protective tools. Once activated, they cannot usually be cancelled early. If you require stronger protection, you should use the self-exclusion options described below and consider blocking software and external support.

Self-Exclusion

Self-exclusion is a stronger, voluntary measure designed for players who feel that they are at risk of or already experiencing gambling-related harm. During self-exclusion, you will not be permitted to use your I Lucki account on ilucki-au.com for gambling activities.

How to request temporary or permanent self-exclusion

1. Access the Self-Exclusion section: Log in and go to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot locate it, contact support at [email protected] and request guidance.
2. Select exclusion period: Choose the length that best reflects your situation. Typical options may include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent exclusion)
3. Confirm your decision: You may be asked to:
   • Read a summary of what self-exclusion means, including restrictions on access and withdrawals.
   • Tick boxes confirming you understand that the decision is voluntary and usually cannot be reversed early.
   • Click "Confirm Self-Exclusion" or similar. In some cases, you may need to confirm again via email.
4. Contact support if necessary: If you are unable to log in but wish to self-exclude, email our team at [email protected] from your registered email address with a clear request to self-exclude and your preferred duration. For urgent cases, state "SELF-EXCLUSION REQUEST" in the subject line.

Consequences of self-exclusion

• Account access: During self-exclusion, you will not be allowed to log in, place bets, receive bonuses or make deposits on ilucki-au.com under the excluded account.
• Marketing communications: I Lucki will take reasonable steps to stop sending you promotional communications linked to the excluded account. System notifications related to existing contractual obligations (for example, account balance or regulatory notices) may still be sent where required.
• Balance and withdrawals: Treatment of any remaining real-money balance is subject to the general terms and conditions and applicable law. As a general principle:
  • You may be able to request withdrawal of eligible funds at the time self-exclusion is put in place, subject to standard verification and anti-money-laundering checks.
  • Bonuses, promotional funds or funds linked to voided activity may not be withdrawable.
  • I Lucki may, at its discretion and within regulatory constraints, suspend or cancel certain entitlements to protect you or comply with legal duties.
• New accounts: Opening additional accounts with I Lucki, Dama N.V. or related brands during self-exclusion is contrary to the purpose of the restriction. If detected, such accounts may be closed and any activity voided in accordance with the general terms and responsible gaming obligations.

Note for Australian users: I Lucki operates under a Curaçao licence (Antillephone N.V., licence 8048/JAZ2020-013) and is not licensed in Australia. Australian regulators, including the Australian Communications and Media Authority (ACMA), have issued guidance about risks of offshore gambling services. Self-exclusion on ilucki-au.com does not automatically apply to other offshore sites. To strengthen protection, you should consider national and third-party blocking tools described in the Support Resources section.

Support Resources

If you feel that your gambling is out of control, or you are distressed by your play on ilucki-au.com or other sites, professional help is available. The services below operate independently from I Lucki and can provide confidential support, counselling and information. I Lucki does not control their content or availability but provides these references as a responsible gaming measure.

Local support services for Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Online support: Live chat, email and self-help tools
  • Hours: 24 hours a day, 7 days a week
  • Languages: English; interpreter services available on request
• State and territory services (examples; check local health sites for current details):
  • NSW: GambleAware - 1800 858 858, gambleaware.nsw.gov.au
  • Victoria: Gambler's Help - 1800 858 858, gamblershelp.com.au
  • Queensland: Gambling Help QLD - 1800 858 858, gamblinghelpqld.org.au
  • Other states/territories: Access through 1800 858 858 or via Gambling Help Online for region-specific services.

These services generally offer free, confidential counselling, information, and referral to face-to-face support. Some provide support for family members and affected others as well as gamblers themselves.

International support organisations

Self-exclusion schemes and blocking tools

• National self-exclusion registers (examples):
  • United Kingdom - GamStop: Free self-exclusion from UK-licensed online gambling operators for periods of 6 months, 1 year or 5 years. Website: gamstop.co.uk.
  • Spain - RGIAJ: Registro General de Interdicciones de Acceso al Juego, managed by Spanish authorities, allowing individuals to prohibit their access to regulated gambling operators in Spain. Information at ordenacionjuego.es.
  • Other countries: Many jurisdictions operate their own self-exclusion schemes for land-based and/or online gambling. Please check the official gambling regulator's website in your country of residence.
• Blocking and filtering software: These tools can help prevent access to gambling sites (including offshore sites such as ilucki-au.com) across your devices:
  • Gamban: Paid software that blocks access to a wide range of gambling websites and apps across devices. Website: gamban.com.
  • BetBlocker: Free open-source blocking tool that allows you to limit access to gambling sites for set periods. Website: betblocker.org.
  • Parental control and DNS filters: General web-filtering products (for example, device-level parental controls or DNS-based filters) can be configured to block gambling-related domains.

Support for families and affected others

• Gambling Help Online (Australia): Offers information and support for those affected by someone else's gambling. Website: gamblinghelponline.org.au/i-care-about-someone.
• Gam-Anon: International fellowship for family and friends of problem gamblers. Website: gam-anon.org.
• Other online forums and chats: National helplines often host moderated forums, peer-support chats and resources specifically for family members.

Confidentiality: Contacting these services is normally confidential, and you do not need to provide information about your account with I Lucki unless you choose to. They operate independently and are staffed by trained counsellors or volunteers who can provide non-judgmental support.

Help for Family

Gambling problems often affect partners, family members and friends. If someone you care about may have a gambling issue related to ilucki-au.com or other services, it is important to seek support for both of you.

How to talk to someone about their gambling

• Choose the right moment: Speak when the person is calm and not actively gambling or under the influence of alcohol or other substances.
• Use non-judgmental language: Focus on specific behaviours and how they make you feel, using "I" statements (for example, "I feel worried when...") rather than accusations.
• Listen and acknowledge feelings: Allow them to explain their perspective. Acknowledge that it may be difficult for them to talk about gambling.
• Avoid financial rescue patterns: While urgent safety (for example, housing, food, safety from harm) comes first, repeatedly paying off gambling debts without conditions may prolong the problem.
• Encourage professional help: Suggest contacting a helpline, counsellor or GP, and offer to support them in making the first call or attending an appointment.

Support options for family members

• Australian services:
  • Call 1800 858 858 or visit gamblinghelponline.org.au - there are specific sections and support options for affected others.
  • Some states offer dedicated family programs through Gambler's Help or GambleAware services.
• Family support groups and forums:
  • Gam-Anon: Family groups worldwide; see gam-anon.org for meeting lists (in-person and online).
  • Online forums: Various moderated forums accessible via national helpline websites or Gambling Therapy provide anonymous peer support for partners and relatives.

Recommended next steps

• Consult a health professional: Encourage the person to speak with their GP, a psychologist or a specialised gambling counsellor. You may also seek advice independently to protect your own wellbeing.
• Use practical protections: Help them to:
  • Set limits or self-exclude on ilucki-au.com.
  • Install blocking software such as Gamban or BetBlocker on shared devices.
  • Review household finances, separate accounts where appropriate and seek independent financial counselling if needed.
• Ensure safety: If there is a risk of self-harm, family violence or serious financial crisis, contact emergency services or crisis support lines immediately in addition to gambling-specific services.

Operator's Commitment

Dama N.V., the operator of I Lucki, is registered in Curaçao (company no. 152125) and holds a gambling licence issued by Antillephone N.V. (licence 8048/JAZ2020-013). While ilucki-au.com is not licensed in Australia and may be subject to ACMA blocking actions targeting unlicensed offshore services, the operator remains committed to promoting responsible gaming and minimising harm for those who choose to access its services.

Internal monitoring and risk checks

• Behavioural analysis: The operator may review aggregated account activity, including frequency and duration of play, deposit patterns, stake sizes and evidence of chasing losses, to identify behaviour that might indicate elevated risk.
• Age and identity verification: In line with licensing and anti-money-laundering obligations, I Lucki may request documentary evidence of identity, age and address. Underage gambling is strictly prohibited.
• Use of responsible gaming tools: Data regarding the use of limits, Time-Outs and self-exclusion may be taken into account to enhance protection and inform further support offers.

Proactive communication with players

Subject to applicable law and data protection requirements, the responsible gaming team may initiate contact with a player in circumstances such as:

• Repeated very high deposit or loss amounts over a short period, inconsistent with previous behaviour.
• Frequent attempts to increase or remove previously set limits or to revoke self-exclusion.
• Evidence of extensive late-night sessions or continuous play that may suggest reduced control.

In such cases, support staff may:

• Contact you via email (for example, from [email protected]) to provide information on responsible gaming tools and external support.
• Recommend or impose cooling-off periods, additional limits or account restrictions where justified.
• Decline certain transactions or promotional offers if they would conflict with responsible gaming duties.

Important: Automated checks and any interventions are designed as supportive and protective measures. They do not constitute financial advice, legal advice or mental-health treatment. You remain responsible for your gambling decisions and for seeking independent professional assistance.

Updates

This responsible gaming information is reviewed periodically to reflect legal developments, regulatory guidance and best practice standards, including those relevant to Australian users accessing offshore interactive gambling services. Changes may be made to the tools offered, contact details or explanatory text as our services, regulatory environment or technical capabilities evolve.

• Notification methods:
  • Website: Significant changes may be highlighted through banners, notices within the "Responsible Gaming" section or updates to the general terms and conditions on ilucki-au.com.
  • Email: Where required or appropriate, material updates may be communicated to your registered email address.
  • In-account messages: Pop-up notifications or inbox messages may be used to draw your attention to important updates when you log in.
• Your responsibility: It is your responsibility to review this page and the general terms and conditions regularly. Continued use of ilucki-au.com after changes take effect constitutes acceptance of the updated information.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming at I Lucki, wish to request limits or self-exclusion, or would like to provide feedback on the tools available, you can contact us using the details below.

• Responsible gaming / support email: [email protected]
• General information email: [email protected]
• Website: https://ilucki-au.com

Feedback and self-control requests: To help us process your request efficiently, please include the following information when you write to us about responsible gaming matters:

• Your full name and username registered on ilucki-au.com.
• A clear description of your request (for example, "set daily deposit limit of AUD 50", "apply 1-year self-exclusion").
• Whether you would like information about external support services or blocking tools.
• Any feedback on how our responsible gaming tools could better support you or other players.

If a web feedback form becomes available on ilucki-au.com, you will be able to access it via the "Contact Us" or "Responsible Gaming" section and use it to submit self-control and support requests directly to the responsible gaming team. Until then, email is the primary channel for such requests.

Disclaimer: This responsible gaming page is provided for informational purposes only and does not replace professional medical, psychological, financial or legal advice. I Lucki, operated by Dama N.V. under a Curaçao licence, is not licensed in Australia. Australian residents should be aware of ACMA guidance on offshore gambling services and are encouraged to use local support and protection mechanisms where appropriate.